Terms of Service for flatcloser.link

Effective Date: January 1, 2026

1. Introduction

These Terms of Service govern your access to and use of the website and services provided by flatcloser.link, located at flatcloser.link. By engaging with our site or purchasing our offerings, you agree to comply with these terms.

2. Services

flatcloser provides legal completion support for apartment purchase closing steps in Singapore. Our services include document review, coordination with stakeholders, and guidance during final completion milestones.

3. Information Products

We offer digital guides, e-books, and recorded seminars related to apartment purchase closing. Access to these products is granted immediately after payment confirmation.

4. Goods

We may sell printed checklists and supplementary hard-copy materials. Physical items are shipped to the address you provide at checkout.

5. Payment and Refund Policy

Services: If you cancel a service request more than 7 days before commencement and no substantive work has started, you are eligible for a full refund of amounts paid. Refunds are processed within 14 days of cancellation approval.

Information Products: You may request a refund within 7 days of delivery of a digital product, provided the file is defective or inaccessible. All digital products must be unused and unviewed to qualify.

Goods: For physical items that arrive damaged or defective, please notify us within 14 days of receipt. Approved refunds or swaps will be issued after we receive and inspect the item. Shipping fees may be deducted when applicable.

6. Scheduling and Rescheduling for Services

Clients may reschedule a booked service up to 3 business days before the scheduled date without penalty. To request a change, contact us via our contact form.

7. No-Refund Policy for Custom Document Preparation Services

Certain bespoke document preparation and priority completion services are provided on a committed basis. Once work has begun, these offerings are non-refundable due to the resource allocations and specialized effort involved.

8. Intellectual Property

All content, materials, and methodologies provided by flatcloser are the proprietary property of flatcloser and protected by applicable laws. You may not reproduce, distribute, or create derivative works without our express consent.

9. Limitation of Liability

flatcloser will not be liable for indirect or incidental damages arising from use of our site or services. Our total liability for direct damages will not exceed the total amount paid by you for the relevant order.

10. Contact Information

Address: 1 Fullerton Road, #01-01 One Fullerton, Singapore 049178, Singapore

Phone: +6584160090

Business ID: S6853868A

For questions or support, please use our contact form.

11. Changes to Terms

We may update these terms at any time. Continued use of our site or services after any modifications will constitute acceptance of the revised terms.